RELAY | AI CALL MANAGEMENT

Save hours on the phone, while your team stays in charge.

Relay answers every patient call, collects the details, and sends your team a ready-to-review request. Nothing gets booked or changed until your staff approves it. You save up to 80% of your front desk's phone time, and we take care of the setup.

Trying to find the best fit for your clinic? Let us help you in a free, no-obligation consultation call. 

How Relay works

Six things your phones will do, starting day one.

Every call answered

Day or night, busy mornings included. No more voicemail.

Every call answered

Patient details collected

Relay confirms who's calling and why before it reaches your team.

Patient details collected

Your team approves everything

Relay prepares the request. Your staff books, changes or follows up.

Your team approves everything

Routine questions handled

Hours, location, services and policies, answered on the spot.

Routine questions handled

Smart after-hours voicemail

Callers have a real conversation, and your team gets an organized request in the morning.

Smart after-hours voicemail

Works with your systems

Any phone system, any EMR. Nothing to replace.

Works with your systems

AI You Can Actually Trust

A lot of clinics have tried AI tools that booked the wrong slot or gave patients the wrong answer. Relay works differently. It handles the repetitive part of each call, and a person on your team reviews every request before anything happens. You get the time savings without the risk.

You don't have to figure out AI on your own, ask our experts what makes the most sense for your clinic setup.

Trusted By

Clinics Across Canada

ClinicLine truly saved us. We appreciate their unwavering support, their virtual Admin employee is a great asset to our fast-paced clinic. You can count on ClinicLine they are well managed.

Patrice Lawrence

We partnered with Clinicline for several months for phone support, and their team was consistently professional, responsive, and well-trained. Sarah & Shera handled patient calls with care and efficiency, and their training and hiring practices were top-notch.Although we eventually parted ways due to internal changes, we truly appreciated their support during our time together. I would highly recommend their services to any practice looking for reliable and compassionate call management. A great team all around!

Marise Comeau

ClinicLine has been great. Staff is efficient and really helps with clinic flow. Andrew and the rest of the team are fantastic and respond promptly to any concerns or issues we have. Would highly recommend.

Anna Tan

Excellent service? Very reliable, well trained staff, very polite and patient. ClinicLine recruits for staff and fit ins when staff away due to illness. Highly recommend.

Mohsin Dhalla

ClinicLine is an excellent service to increase my office efficiency and lower administrative costs. I highly recommend ClinicLine.

Roger Sen

Great service, and a total gamechanger for busy medical practices!

Dr. Chris Tetley

Privacy-Focused and PHIPA-Aware

ClinicLine operates with privacy and data protection built into every layer of our service. Our workflows, systems, and access controls support PHIPA-aware handling of patient information and clinic data. From onboarding through daily operations, confidentiality and responsible data practices are treated as non-negotiable requirements.

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Why Canadian Clinics Choose Relay

  • Up to 80% less phone time for your front desk
  • A person reviews every request before anything is booked
  • Set up around your clinic's rules
  • Supported by our team after launch
  • 24/7 coverage without after-hours staff
  • Works with any phone system and EMR
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Not sure what your clinic needs?

You don't have to figure out AI on your own. In a free 15-minute call, we'll learn how your phones run today, where your team's time goes, and what you'd rather not hand off to a machine. Then we'll recommend the setup that fits.
Frequently Asked Questions

AI Voice Receptionist FAQs

Will patients know they're talking to AI?

Yes. Relay introduces itself as the clinic's virtual receptionist, and patients can still reach a person.

 

Can Relay book appointments on its own?

No, and that's by design. Relay prepares the request and your team completes it.

 

What if Relay gets something wrong?

Your team reviews every request first, so mistakes get caught before they reach a patient.

Can we customize what it says?

Yes. The greeting, the routing rules, the responses to common questions, the after-hours messaging — all configured to match your clinic's voice and policies.

How is it priced?

Custom quote based on your call volume. A 15-minute call is enough to get you a clear number.