Virtual Medical Assistants
and AI-Powered Support Designed for Canadian Clinics

ClinicLine provides PHIPA-compliant virtual medical assistants who integrate directly into clinic workflows, supporting scheduling, calls, referrals, and EMR administration so clinicians can focus on patient care.

Trusted By

Leading Canadian Healthcare Organizations

Why Clinics Choose
ClinicLine

Fully Trained Virtual Medical Assistants

Human and AI-powered solutions for clinics

  • Administrative professionals and agentic AI tools built for Canadian clinics
  • Everything from phone calls, scheduling, referrals, billing and more
  • Integrates seamlessly into established clinic systems and workflows

Customized for Each Clinic

Designed Around How Clinics Operate

  • Tailored to your clinic’s workflows and communication standards
  • Flexible hourly, part-time, and full-time support options
  • No long-term contracts or staffing commitments

Reliable, Ongoing Coverage

Reliable Coverage Without Disruption

  • Ongoing oversight and performance monitoring
  • Built-in backup coverage for continuity
  • Consistent support without interruptions to clinic operations

PHIPA-Compliant & Secure

Privacy-Focused and Secure by Design

  • PHIPA-compliant systems and handling practices
  • Secure access controls and documented processes
  • Strong safeguards for patient and clinic information

Why Clinics Choose ClinicLine
We partnered with Clinicline for several months for phone support, and their team was consistently professional, responsive, and well-trained. Sarah & Shera handled patient calls with care and efficiency, and their training and hiring practices were top-notch.Although we eventually parted ways due to internal changes, we truly appreciated their support during our time together. I would highly recommend their services to any practice looking for reliable and compassionate call management. A great team all around!

Marise Comeau

ClinicLine truly saved us. We appreciate their unwavering support, their virtual Admin employee is a great asset to our fast-paced clinic. You can count on ClinicLine they are well managed.

Patrice Lawrence

ClinicLine has been great. Staff is efficient and really helps with clinic flow. Andrew and the rest of the team are fantastic and respond promptly to any concerns or issues we have. Would highly recommend.

Anna Tan

Excellent service? Very reliable, well trained staff, very polite and patient. ClinicLine recruits for staff and fit ins when staff away due to illness. Highly recommend.

Mohsin Dhalla

ClinicLine is an excellent service to increase my office efficiency and lower administrative costs. I highly recommend ClinicLine.

Roger Sen

Great service, and a total gamechanger for busy medical practices!

Dr. Chris Tetley

Administrative Services That Support Clinic Operations

ClinicLine provides structured virtual administrative support that helps clinics stay organized, responsive, and efficient without increasing in-house staffing.

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Managing inbound and outbound clinic calls
Managing inbound and outbound clinic calls
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Appointment scheduling, confirmations, and reminders
Appointment scheduling, confirmations, and reminders
directions
Referral coordination and follow-ups
Referral coordination and follow-ups
mail
Inbox and message management
Inbox and message management
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EMR data entry and record maintenance
EMR data entry and record maintenance
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Fax management, digital filing, and annotation
Fax management, digital filing, and annotation
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Patient demographics updates
Patient demographics updates
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Uninsured billing processing and follow-ups
Uninsured billing processing and follow-ups
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General administrative and workflow support
General administrative and workflow support

Your Guide to
Getting Started

Phase 1

Clinic Assessment and Role Matching

We review your clinic’s workflows, administrative volume, and support needs to ensure the right fit from the start.

1
Clinic Assessment and Role Matching
Phase 2

Hiring, Training, and Onboarding

ClinicLine managed recruitment, training, system access, and clinic-specific onboarding to ensure a smooth transition.

2
Hiring, Training, and Onboarding
Phase 3

Ongoing Support and Optimization

We provide continuous oversight, performance monitoring, and possess refinement to support long-term success.

3
Ongoing Support and Optimization

Operational Support Clinics Can Depend On

Our structured approach helps clinics reduce administrative pressure, maintain continuity, and scale support as needs change.

Got 15 minutes? Let's talk

Flexible Administrative
Support Options

Hourly

  • Fully Trained Medical Assistants
  • Full EMR Training
  • Free Replacement At Anytime
  • Development of Training Guides Customized For Your Clinic
  • Advanced Security and Privacy Training and Tools

Hourly

Part-time

  • Fully Trained Medical Assistants
  • Full EMR Training
  • Free Replacement At Anytime
  • Development of Training Guides Customized For Your Clinic
  • Advanced Security and Privacy Training and Tools
  • Dedicated Supervisor Providing Additional Managerial Support

Part-time

Full-time

  • Fully Trained Medical Assistants
  • Full EMR Training
  • Free Replacement At Anytime
  • Development of Training Guides Customized For Your Clinic
  • Advanced Security and Privacy Training and Tools
  • Waived Administration Fee
  • Waived Technology Security Fee

Full-time
See Our Pricing
Frequently Asked Questions

FAQ Responses

Our medical practice is unique. Can you tailor your services for us?

Yes. ClinicLine tailors workflows, task coverage, and communication standards based on how your clinic operates. During onboarding, we document your processes and configure support to match your scheduling, systems, and administrative priorities.

Is ClinicLine compliant with Canadian privacy requirements?

Yes. ClinicLine uses PHIPA compliant systems and handling practices with secure access controls to protect patient and clinic information.

Will a virtual assistant replace our in-clinic staff?

No. ClinicLine is designed to support your existing team by offloading administrative work, allowing in-clinic staff to focus on patient care and in-person responsibilities.

Do you offer part-time and full-time support options?

Yes. ClinicLine offers flexible hourly, part-time, and full-time administrative support to match your clinic’s volume and operational needs.

What happens if our virtual assistant is unavailable?

ClinicLine provides backup coverage to ensure continuity and minimize disruptions to clinic operations.