AI VOICE RECEPTIONIST FOR CANADIAN CLINICS

Answer every call, your way.

Two AI receptionists, built for different kinds of clinics. We'll help you choose the right one, set it up around how you already work, and stay with you long after launch.

Meet Clio & Relay

Same 24/7 coverage, same care in setup. The difference is who completes the booking.

AI voice receptionist Clio Books the appointment itself.
A good fit if Your clinic runs on Accuro or OSCAR and you want calls handled from start to finish.
What it doesChecks live availability and books, reschedules or cancels in your EMR during the call.
Caller checkVerifies the caller against their chart before anything changes.
Your rulesApplies blackout dates, lead times and provider schedules automatically.
AI intake agent Relay A person completes every request.
A good fit if You're on any EMR, or you'd like a person to complete every booking.
What it doesTakes the caller's name, date of birth, health card and reason, then hands them to a person who completes it in your EMR.
Caller checkCollects and reads back the details so the right chart is found.
Your rulesYour team (or a ClinicLine operator) books by your rules, as they do today.
 

You don't have to figure this out on your own. 

On a free 15-minute call, we'll look at how your phones, schedule and front desk run today and tell you which option we'd recommend, and why. Then we set it up around your clinic's rules and stay close after launch, adjusting anything that isn't working the way you want. It's month-to-month, so if your needs change, we'll change with you. 
Real Cost of Admin Burnout in Canadian Primary Care with Person in Workplace-1

Reducing your clinic burden.

Every missed call is a booking that may go somewhere else, and every call your team takes is time away from patients in the clinic. Clio and Relay take that off your plate.

  • Hours back every week: Your front desk stops living on the phone.

  • No more lost bookings: After-hours and lunch-hour calls become appointments.

  • No extra hires: 24/7 coverage without adding staff.

What Both Include

Six things your phones will do, starting day one.

Every Call Answered

Picked up straight away, every time. When every line is busy, callers wait in a queue instead of hearing a busy signal.
Every Call Answered

Urgent Call Routing

Anything that needs a human goes to your team or a Virtual MOA right away, with the same 9-1-1 guidance on every call.
Urgent Call Routing

Handles Routine Questions

Hours, location, services and policies, answered from your clinic's own information without taking up your team's time.
Handles Routine Questions
article_person

Organized Messages

Refill, results and forms requests are written up with the topic and the request, ready for your team to action.
Organized Messages

Human Oversight Built In

Every call is logged with its outcome. Our team reviews performance and tunes it to your clinic over time.
Human Oversight Built In

24/7 Call Coverage

Lunch hours, after hours, busy mornings. Every call gets answered, around the clock.
24/7 Call Coverage

Built for How Clinic Phones Actually Work

Most Canadian clinics deal with the same phone reality: too many calls during peak hours, too few people to answer them, and the calls that go to voicemail rarely get returned. Patients give up. Bookings slip.


Our AI Voice Receptionists takes the volume off your front desk so your team can focus on patients who are physically in the clinic. The AI handles the routine, your team handles the people in front of them, and the calls that need real judgment get to a person fast.

Trusted By

Primary & Allied Clinics Across Canada

ClinicLine truly saved us. We appreciate their unwavering support, their virtual Admin employee is a great asset to our fast-paced clinic. You can count on ClinicLine they are well managed.

Patrice Lawrence

We partnered with Clinicline for several months for phone support, and their team was consistently professional, responsive, and well-trained. Sarah & Shera handled patient calls with care and efficiency, and their training and hiring practices were top-notch.Although we eventually parted ways due to internal changes, we truly appreciated their support during our time together. I would highly recommend their services to any practice looking for reliable and compassionate call management. A great team all around!

Marise Comeau

ClinicLine has been great. Staff is efficient and really helps with clinic flow. Andrew and the rest of the team are fantastic and respond promptly to any concerns or issues we have. Would highly recommend.

Anna Tan

Excellent service? Very reliable, well trained staff, very polite and patient. ClinicLine recruits for staff and fit ins when staff away due to illness. Highly recommend.

Mohsin Dhalla

ClinicLine is an excellent service to increase my office efficiency and lower administrative costs. I highly recommend ClinicLine.

Roger Sen

Great service, and a total gamechanger for busy medical practices!

Dr. Chris Tetley

Privacy-Focused and PHIPA-Aware

ClinicLine operates with privacy and data protection built into every layer of our service. Our workflows, systems, and access controls support PHIPA-aware handling of patient information and clinic data. From onboarding through daily operations, confidentiality and responsible data practices are treated as non-negotiable requirements.

Why Canadian clinics choose ClinicLine

Most AI phone tools hand you a login and a help article. We learn how your clinic runs, build your receptionist around it, and stay with you long after launch.

  • A free consult and an honest recommendation
  • We do the setup, so your staff have no homework
  • Tested with you before patients ever hear it
  • Real people to call when something needs a change
  • Reviewed and fine-tuned to your clinic over time
  • Pairs with a Virtual MOA when you need more hands
  • Month-to-month, change as you grow
Rectangle 4
Frequently Asked Questions

AI Voice Receptionist FAQs

Which one is right for my clinic?

It mostly comes down to your EMR and how hands-on you'd like to be. Clio books on its own in Accuro or OSCAR. Relay works with any EMR, and a person completes each request. On a free 15-minute call, we'll tell you which we'd recommend and why.

Which EMRs do you work with?

Clio books directly in Accuro and OSCAR. Relay works with any EMR, including TELUS PS Suite, Med Access, Juno and Jane, because a person completes the booking in your system.

What kinds of calls go to a real person?

Anything that needs judgment: clinical questions, sensitive situations, complex scheduling, complaints and urgent matters. We set the routing rules with you during setup.

Can we customize what it says?

Yes. The greeting, the routing rules, the responses to common questions, the after-hours messaging — all configured to match your clinic's voice and policies.

Can I use this without a Virtual MOA?

Yes. Either option works on its own for call coverage, or pairs with a Virtual MOA through our Supercharged Virtual MOA service.

How is it priced?

Custom quote based on your call volume and EMR setup. A 15-minute call is enough to get you a clear number.

Will patients know they're talking to AI?

Yes. Both introduce themselves as the clinic's virtual receptionist, and patients can always reach a person. Most patients would rather be helped right away than wait on hold or leave a voicemail.

Can we switch from one to the other later?

Yes. It's month-to-month, and if your needs change (a new EMR, say), we'll help you move over.

Ready to Stop Losing Patients to Voicemail?