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Every call answered. Every appointment booked, right in your EMR.
Clio picks up every patient call, day or night, checks the caller against their chart, and books, reschedules or cancels appointments live in Accuro or OSCAR. It follows your booking rules, and hands the call to your team whenever a person is needed.
How Clio works
Six things your phones will do, starting day one.
Every call answered
Day, night and weekends. When every line is busy, callers hold in a queue instead of hearing a busy signal.
Books while they're on the line
Clio checks live availability and books, reschedules or cancels in Accuro or OSCAR during the call. No callback needed.
The right patient, every time
Callers are verified against their chart with their health number, or phone number and date of birth, before anything changes.
Routine questions handled
Hours, location, services and policies, answered from your clinic's own knowledge base.
A person when it matters
Clio transfers callers to your staff when needed, gives the same emergency and 9-1-1 guidance on every call, and writes up refill, results and forms requests for your team.
Your booking rules, built in
Blackout dates, lead times and provider schedules are applied automatically on every call.
| Capability | Normal call | ClinicLine Clio |
|---|---|---|
| Every call answered straight away | Partly Only when someone is free |
Yes |
| Answered 24/7, including evenings and weekends | No Voicemail after hours |
Yes Can book appointments after hours too |
| Callers hold in a queue instead of hearing a busy signal | Partly Depends on your phone system |
Yes When every AI line is busy |
| Structured voicemail taken for the team (refills, results, forms) | Partly Voicemail or a note |
Yes Written up with the topic and the request |
| Multi-language capability | Partly Depends on the languages staff speak |
Yes |
| Callbacks tracked until they are made | No | Yes |
| Detailed call analytics, caller sentiment, and tracking | Partly Phone-system reports only |
Yes |
Clio is ClinicLine's AI receptionist. It connects to your EMR (Accuro or OSCAR) and books, reschedules and cancels appointments itself, end to end. A normal call is a typical clinic front desk; your own phone system may do more.
AI that follows your clinic rules.
Clio only books into real openings in your EMR, under the rules you set. It verifies every caller against their chart, gives the same emergency guidance on every call, and puts the caller through to your team whenever a request needs a person. Every call ends with a recorded outcome, so you always know what happened.
Clinics Across Canada
ClinicLine truly saved us. We appreciate their unwavering support, their virtual Admin employee is a great asset to our fast-paced clinic. You can count on ClinicLine they are well managed.
Patrice Lawrence
We partnered with Clinicline for several months for phone support, and their team was consistently professional, responsive, and well-trained. Sarah & Shera handled patient calls with care and efficiency, and their training and hiring practices were top-notch.Although we eventually parted ways due to internal changes, we truly appreciated their support during our time together. I would highly recommend their services to any practice looking for reliable and compassionate call management. A great team all around!
Marise Comeau
ClinicLine has been great. Staff is efficient and really helps with clinic flow. Andrew and the rest of the team are fantastic and respond promptly to any concerns or issues we have. Would highly recommend.
Anna Tan
Excellent service? Very reliable, well trained staff, very polite and patient. ClinicLine recruits for staff and fit ins when staff away due to illness. Highly recommend.
Mohsin Dhalla
ClinicLine is an excellent service to increase my office efficiency and lower administrative costs. I highly recommend ClinicLine.
Roger Sen
Great service, and a total gamechanger for busy medical practices!
Dr. Chris Tetley
Privacy-Focused and PHIPA-Aware
ClinicLine operates with privacy and data protection built into every layer of our service. Our workflows, systems, and access controls support PHIPA-aware handling of patient information and clinic data. From onboarding through daily operations, confidentiality and responsible data practices are treated as non-negotiable requirements.
Why Canadian Clinics Choose Clio
- Appointments booked 24/7, not just messages taken for the morning
- Books straight into Accuro or OSCAR, so there's no double entry
- Your booking rules applied on every call
- Every caller verified against their chart
- Staff take over whenever a call needs a person
- Set up around your clinic, with support after launch
Not sure what your clinic needs?
Clio suits clinics on Accuro or OSCAR that want the AI to book end to end. On a different EMR? Relay does the intake and a person books. A free 15-minute call will tell you which fits.
AI Voice Receptionist FAQs
Yes. Clio introduces itself at the start of the call, and callers can be put through to your team at any time.
Yes. Clio checks live availability and books, reschedules or cancels directly in Accuro or OSCAR, following your clinic's booking rules.
Clio verifies every caller against their chart and only books within your rules. Every call ends with a recorded outcome, so your team can review and adjust any booking in the EMR.
Yes. Clio answers from your clinic's knowledge base, so your hours, services and policies are what patients hear.
Custom quote based on your call volume. A 15-minute call is enough to get you a clear number.